911 membership development

Membership Development

Customer Service

Our professional in-house member services representatives are an integral part of their client team. Customers can contact a client partner’s knowledgeable representative, allowing the client partner’s core staff to stay focused on the goals of the association.

Data Entry

The various systems in place at 911 ensure that members’ data will be maintained with accuracy, efficiency, and the highest integrity. Our staff members adhere to policies and procedures that are consistent with 911’s high standards in the care of member information.

Member Growth and Retention Strategy Development

We have a successful track record of maintaining and growing memberships for our clients. We will help you to define a value proposition for members and expand your professional development resources to attract and retain members. 911 also has an array of e-tools and reporting methods available to track membership demographics and trends, so we can analyze data regarding membership growth that will drive our efforts to grow and retain membership.

Membership Engagement

It’s a fact that engaged members are an association’s greatest asset. They buy more products, attend more conferences, and renew more often. We believe that to grow, associations need to take each and every opportunity to connect and engage with members to better understand their needs.

Our client partners connect with members in a variety of ways, and this multi-pronged approach has continually yielded success for our clients. 911 staff connects with members by

  • creating meetings and events to engage in deeper interactions
  • using public social media channels and private networking communities to provide service and start discussions
  • training effective member service professionals to provide support and gather important data.

Product Development

Our membership and marketing staff promotes products and publications, identifies new opportunities, and analyzes existing products to increase nondues revenue. It is important for an organization to build a product mix to meet member needs. Once member needs are identified and understood, and a defined new product has been conceptualized, 911 executes its proven product development process to maximize market value.

Product Fulfillment

911’s Fulfillment Team uses a state-of-the-art integrated e-commerce system to offer a complete range of fast, efficient, and cost-effective services to support every aspect of your fulfillment needs. Orders are processed daily, giving customers the most efficient delivery, and to ensure accuracy, every order is inspected for quality. All orders shipped from 911 via UPS generate automatic emails to purchasers indicating date of shipment and tracking information.